Privacy Policy

Effective date: January 04, 2019

ESENA ENERGY CONSULTANTS PTY. LTD. (“us”, “we”, or “our”) operates the website (the “Service”).


This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

ESENA ENERGY CONSULTANTS PTY. LTD. uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

ESENA ENERGY CONSULTANTS PTY. LTD. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

ESENA ENERGY CONSULTANTS PTY. LTD. may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of ESENA ENERGY CONSULTANTS PTY. LTD.
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google AnalyticsGoogle Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

eWAY Payment Terms

  • A Deposit is due and payable upon your acceptance of the Sales Agreement. We (or our nominee) will debit your credit card or, if applicable, present your cheque and hold the Deposit on and subject to the terms set out in this Contract. The maximum time between deposit and service delivery is 8 weeks. If service is not delivered within the target dates, you will be entitled to full refund of your deposit upon your written request.
  • You authorise us (or our nominee) to apply the Deposit payable on a Solution, in or towards payment of the Amount Payable for that Solution when the Installation has reached Practical Completion.
  • Except where you are paying under a Finance Agreement, the remaining outstanding part of the Amount Payable for the Solution after the deposit has been applied in or towards payment of the Amount Payable, is due and payable the day the Installation has reached Practical Completion. This amount must be paid by credit card or bank deposit.
  • Unless otherwise stated in the quotation/invoice or sales contact, amount payable is due immediately after the completion of services (average) or 7 calendar days from the invoice date (maximum). Customer is responsible for providing complete and accurate billing and contact information to and notifying us of any changes to such information.

eWAY Privacy Policy

The types of personal information we collect from our customers include but not limited to the following:

  • personal details like name, company name contact details like physical, postal, work and email addresses and phone numbers
  • financial details like credit card numbers and your billing and payment history with us
  • information which you have included in forms you fill out (online, email or on paper).
  • other details relating to special situations

We also collect personal information about customer’s interactions with us, whether by telephone, email or online.

We keep a historical record of all of these items of information, including changes to your information  from time to time.

We collect, use, hold and disclose your personal and credit related information in order to provide you with our products and services. We may disclose this information to our related companies and our agents and contractors (such as the Installation Subcontractor, mail houses, data processors and debt collectors) relevant Government authorities and to your distributor and other energy retailers for these purposes for the purpose of applying for any grant, rebate or other benefit to which you may be entitled, and more broadly in connection with our provision to you of the products and services and to fulfil our obligations under this contract. If you do not provide this information to us, we may not be able to provide our products or services to you. Where possible, we will collect this information from you, but we may obtain this information from third parties (including credit reporting bodies). If you provide us with personal information about another person (such as an additional account holder), please make sure you tell them their information has been provided to us and make them aware of the matters in this privacy statement.

If you provide credit card information to us, you authorize us to charge such credit card for all items/services listed in the quotation, sales contract  or formal invoice. We securely dispose credit card details and other related information after the transaction has been processed.

Refund Policy

If you have paid us money under this agreement, but the agreement ends for any of the following reasons before we install the System at your Premises, then when the agreement ends we will promptly refund all of the money you have paid:

  • if we have not delivered and installed the System at the Premises within 4 weeks after the original Target Date
  • if we give you notice of a price increase and you choose to end the agreement rather than accept the price increase; or
  • Grid Connection Approval is refused.
  • If any of the equipment quoted is unattainable and you do not agree to equipment of a similar quality to be substituted

 The following statement applies to ‘Customers’ within the meaning of the Australian Consumer Law: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By visiting this page on our website:
  • Phone: 1300 239 296
  • Email: [email protected]